Frequently Asked Questions
Online Orders & Shipping
Log into your account and click on “My Orders.” Your order will be in one of the following statuses:
Processing: Your order has been acknowledged and is awaiting processing.
On Hold: Your order is being processed by our team and if further information is required, we will reach out to you.
Awaiting Merchandise Transfer: your order requires us to transfer one or more pieces from one of our omnichannel partners. We are working to fufill your order as quickly as possible.
Complete : Your order has been shipped from our distribution center and shipping information was sent by email.
Closed: Your order has been canceled and refunded.
All online purchases are wrapped in our signature Birks Blue Box® with ribbon. For online orders, please be sure to specify by email to [email protected] if a gift bag is also required.
We offer engraving services on select Bijoux Birks pieces. When placing an order online, eligible items will have a box where you will have a chance to input engraving instructions.
Some Birks items have the option to engrave a personalized message of your choice. Engraving fonts that are available are Amazone BT and Beaufort Pro, and it is possible to engrave any character on a standard keyboard.
Returns & Exchanges
Please view our Return and Exchange Policy.
For all purchases made online at Birks.com, Bijoux Birks will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. The merchandise must be recieved by mail. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original packaging and warranty materials. Sales items are final sale and are not eligible for exchange or return.
Care & Repair
Every Bijoux Birks piece is beautifully crafted and requires careful attention when cleaning. Jewellery with stones should be reviewed and cleaned by a professional twice a year. Items should never be submurged in water including swimming pools or oceans. Pearls should be protected from hairspray, perfume, and lotion.
We are so delighted to be a part of your families history. If you are seeking an evaluation, please visit a local appraiser. Please note, that at this time, Bijoux Birks is not acquiring vintage jewelry or homeware pieces.
For online purchases, we currently accept Mastercard, Visa, Discover, American Express, and PayPal.
Call our Payment Operations team: 1-855-873-7373 (Dial 2).
Please contact us at [email protected] or by phone at 1-855-873-7373 (Dial 2).