FAQ

How can I check the status of my online order?

Log into your account and click on “My Orders.”

What is the Birks privacy policy?

Birks is committed to protecting your privacy. Birks is the sole owner of all information collected at Birks.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our privacy policy.

How do I notify Birks of a change of address?

Please contact us at [email protected] or by phone at 1-855-873-7373.

Does Birks offer a gift wrapping service? 

All Birks purchases are wrapped in our signature Birks Blue Box. For online orders, please be sure to specify if a gift bag is also required.

Does Birks offer engraving services?

We offer engraving services on select Birks pieces. For more information, simply bring the article you would like engraved to any of our Birks store locations. You may also contact us at [email protected] or by phone at 1-855-873-7373.

Does Birks offer jewelry repair services?

Birks offers a complete range of repair services on Birks jewelry and watches including battery replacement, pearl and bead re-stringing, ring sizing, etc. For more information, simply bring the article to be repaired to any of our Birks store locations. You may also contact us at inf[email protected] or by phone at 1-855-873-7373.

What is the Accessibility for Ontarians with Disabilities Act? 

Accessibility for Ontarians with Disabilities Act ensures compliance to the new standards to address the needs of people with disabilities and thus providing them with a more suitable customer service. Birks' clients are our first priority and this is why we believe that it is important to provide accessibility for all our clients. Birks is committed to comply to the Accessibility Act by developing policies, practices and training so our products and services are available to people with disabilities. For more details, please read our multi-year accessibility plan or contact us.

Multi-year accessibility plan 

Contact us: [email protected]