Frequently Asked Questions

Online Orders & Shipping

How can I check the status of my online order?

Log into your account and click on “My Orders.” Your order will be in one of the following statuses:

Processing: Your order has been acknowledged and is awaiting processing.

On Hold: Your order is being processed by our team and if further information is required, we will reach out to you.

Awaiting Merchandise Transfer: your order requires us to transfer one or more pieces from one of our omnichannel partners. We are working to fufill your order as quickly as possible.

Complete : Your order has been shipped from our distribution center and shipping information was sent by email.

Closed: Your order has been canceled and refunded.

What is the Bijoux Birks Privacy Policy?

Bijoux Birks is committed to protecting your privacy. Bijoux Birks is the sole owner of all information collected at We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our Privacy Policy.

Does Bijoux Birks offer a gift wrapping service?

All online purchases are wrapped in our signature Birks Blue Box® with ribbon. For online orders, please be sure to specify by email to [email protected] if a gift bag is also required.

Does Bijoux Birks offer engraving services?

We offer engraving services on select Bijoux Birks pieces. When placing an order online, eligible items will have a box where you will have a chance to input engraving instructions.

What engraving fonts and characters does Bijoux Birks offer?

Some Birks items have the option to engrave a personalized message of your choice. Engraving fonts that are available are Amazone BT and Beaufort Pro, and it is possible to engrave any character on a standard keyboard.


Returns & Exchanges

I need to make a return, how should I proceed?

Please view our Return and Exchange Policy.

How long do I have to return a regular priced item?

For all purchases made online at, Bijoux Birks will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. The merchandise must be recieved by mail. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original packaging and warranty materials. Sales items are final sale and are not eligible for exchange or return.


Care & Repair

How can I best care for my Bijoux Birks fine jewellery pieces?

Every Bijoux Birks piece is beautifully crafted and requires careful attention when cleaning. Jewellery with stones should be reviewed and cleaned by a professional twice a year. Items should never be submurged in water including swimming pools or oceans. Pearls should be protected from hairspray, perfume, and lotion. 

I have a vintage Bijoux Birks piece and I would like more details about it, what should I do?

We are so delighted to be a part of your families history. If you are seeking an evaluation, please visit a local appraiser. Please note, that at this time, Bijoux Birks is not acquiring vintage jewelry or homeware pieces.


Birks Financing

What payments methods does Bijoux Birks accept?

For online purchases, we currently accept Mastercard, Visa, Discover, American Express, and PayPal.

Have questions about your Bijoux Birks account?

Call our Payment Operations team: 1-855-873-7373 (Dial 2).

How do I notify Bijoux Birks of a change of address?

Please contact us at [email protected] or by phone at 1-855-873-7373 (Dial 2).