Frequently Asked Questions

SERVICES

DOES MAISON BIRKS OFFER A GIFT WRAPPING SERVICE?

All online purchases are wrapped in our signature Birks Blue Box® with ribbon. For online orders, please be sure to specify by email to info@birks.com if a gift bag is also required.

DOES MAISON BIRKS OFFER ENGRAVING SERVICES?

We offer engraving services on select Birks pieces. When shopping online, eligible items will give you the option to input your engraving when browsing the item. For more information, simply bring the article you would like engraved to any of our Maison Birks stores. 

WHAT ENGRAVING FONTS AND CHARACTERS DOES MAISON BIRKS OFFER?

Some Birks items have the option to engrave a personalized message of your choice. Engraving fonts that are available are Monotype Corsiva and Beaufort Pro, and it is possible to engrave any character on a standard keyboard.

I NEED TO TRANSPORT MY WATCH OR JEWELLERY PIECE, WHAT IS THE BEST METHOD?

Depending on the material of the original box that comes with your piece, friction may occur and damage the box. Therefor we advise not to use the watch or jewellery box for transport. The most optimal option for safe and convenient transport is a dedicated watch or jewellery travel pouch. They are compact, protective, and specifically designed for travel. Discover our selection here.



CAN I PLACE A ORDER FOR AN ITEM THAT IS NOT ON YOUR SITE OR CREATE A CUSTOM ORDER?

If there is a Birks item that is not available in the material and size of your liking, you can contact our Client Experience team at info@birks.com to inquire about the possibility of the fulfilling your request.

Additionally, Maison Birks provides a Bespoke Program to help you create the piece of your dreams. Learn More about the Maison Birks Bespoke Program



WHAT TYPE OF APPRAISAL SERVICE IS OFFERED AT MAISON BIRKS?

At Maison Birks, We offer a Replacement Cost Appraisal (for insurance purposes) for jewellery acquired at Maison Birks or elsewhere. We do not offer Market Price Appraisals and do provide information on the item's historical context. We do not buy back pre-owned jewellery at the moment.

I WOULD LIKE INFORMATION ON A VINTAGE BIRKS PIECE, WHAT SHOULD I DO?

We are so delighted to be a part of your family’s history. If you are seeking an evaluation, please visit a local appraiser. Please note, that at this time, Maison Birks is not acquiring vintage jewellery or homeware pieces.