Frequently Asked Questions


How can we help you?

Promotions

  • A Gift for You Promotion Terms & Conditions

ONLINE ORDERS & SHIPPING

  • How can I check the status of my online order?
  • Where can I ship Maison Birks orders?
  • Can I place an order for a that is not on your site or create custom orders?
  • Can I buy a half pair of earrings to replace the one I lost?

CARE & REPAIR

  • Does Maison Birks offer jewellery and watch repair services?
  • How can I preserve the beauty of my Bijoux Birks jewellery?
  • I need to restring my Bijoux Birks pearls, what is my next step?

WEDDING & DIAMOND INFORMATION

  • Why is there limited wedding band sizes available online?
  • What is the lead time for a customized diamond engagement ring?
  • What is the Bijoux Birks diamond trade up policy?
  • What is the Bijoux Birks diamond standard?

SELL YOUR GOLD WITH TRUST

  • I have a ring mounted with a diamond or stone, will you take it?
  • How much do you pay for 18k per gram?
  • Do I need an appointment to sell my gold?
  • What type of metals do you buy?

SERVICES

  • Does Maison Birks offer a gift wrapping service?
  • Does Maison Birks offer an engraving service?
  • What engraving fonts and characters does Maison Birks offer?
  • What type of appraisal service is offered at Maison Birks?

RETURNS & EXCHANGES

  • Can I return a sale item?
  • I need to make a return, how should I proceed?
  • How long do I have to return a regular priced item?
  • Can I return an item I bought using a Maison Birks gift card/eGift card?

MAISON BIRKS GIFT/ EGIFT CARDS & BUSINESS CARDS

  • What is the difference between a Maison Birks gift card and an eGift card?
  • Is it possible to issue a physical card if I have purchased an eGift card online?
  • What is a Maison Birks gift card/eGift card and where can I purchase one?
  • What if the recipient loses their Maison Birks gift card/eGift card?

MAISON BIRKS FINANCING

  • Why should I finance my purchase?
  • I have questions about my Maison Birks Flexiti Card account.
  • What financing options are available at Maison Birks?
  • How do I make payments towards my Maison Birks credit card?

ALTR LAB GROWN DIAMONDS

  • How are ALTR created diamonds different from mined diamonds?
  • Can I personalize my ALTR created diamond?
  • How is ALTR different from other lab-grown diamond companies?
  • Do ALTR created diamonds have a unique inscription for easy identification?

COVID-19 POLICIES

  • What steps is Maison Birks taking to ensure a safe in-store shopping experience?