Frequently Asked Questions

Maison Birks / FAQ



At Maison Birks, we understand the importance of privacy and protecting our customers’ personal information. Our Privacy Policy outlines how your information is collected, stored, protected, and used. It also describes the resources available to you with respect to your personal information, and how you can reach us for answers to your questions on privacy. 

  • We use your personal information to provide you with the 140-year legacy of excellent service we’ve established as Canada’s fine jewellery leader. Your personal information is used for a variety of reasons, including, but not limited to:
  • Corresponding with you;
  • Responding to your inquiries;
  • Providing you with information on our products and services, as well as events you may be interested in; 
  • Processing your orders and applications; and
  • Maintaining a reliable record of your transactions.

  • We handle your personal information with the utmost care. Maison Birks does not use or disclose your information in ways to which you have not consented, or which are not otherwise permitted by our Privacy Policy or required by law.

For more details, visit Maison Birks’ Privacy Policy.

For questions or concerns, please contact our Chief Privacy Officer at [email protected]