Frequently Asked Questions

VISA INSTALLMENTS

What is Installments enabled by Visa?

For eligible cardholders, Installments enabled by Visa is a simple way to pay for a qualifying purchase at participating merchants in fixed, equal Installments made over a defined period of time using your eligible card and there is no additional line of credit, credit check or a new account. Installment s enabled by Visa is offered by participating banks and enabled by Visa’s payment technology for Visa and non Visa cards.

If your card issuing bank offers Instalments enabled by Visa for your eligible card, and you make a qualifying purchase at participating merchants, you may be presented with an option to select an Instalment plan at checkout. The terms and conditions of your Instalment plan are set by your card issuing bank. If you select to pay using an Instalment plan and are paying with a credit card, the total purchase amount will be deducted from your available credit limit at the time of purchase. Please contact your card issuing bank or review your cardholder agreement for more information.

How do I make a purchase using Installments enabled by Visa on my eligible card?

You can shop on our website or instore and initiate checkout as usual. At checkout, simply enter your card information. If your card is eligible for Installments enabled by Visa, and if your purchase is a qualifying purchase, you’ll see the available Installment plans at checkout. Simply choose a plan, review the Instalment plan terms set by your issuing bank and once you accept them, you can complete your order. It’s that easy. Your card issuing bank will bill you in fixed equal Installment payments over a defined period of time per the terms of the plan you selected and your cardholder agreement.

If your card or purchase is not eligible for an Installment plan, no Instalment plan will be displayed at checkout. Note, if you select an Installment plan through Installments enabled by Visa, your entire purchase (including shipping and taxes) will be split into fixed equal Instalment payments over a defined period of time by your issuing bank, and if you paid using a credit card, your available credit will decrease by the total purchase amount at the time of purchase. Please contact your card issuing bank or review your cardholder agreement for more information.

What if my card is not eligible for Installments enabled by Visa?

If your card or purchase is not eligible for an Installment plan, no Instalment plan will be displayed at checkout.

How does Installments enabled by Visa work on my eligible card?

Installments enabled by Visa allows you to use your eligible card for qualifying purchases and pay over a defined period of time in fixed, equal Instalment payments. For a purchase made with Installments enabled by Visa, you’ll be billed by your card issuing bank in fixed, equal amounts. If you miss an Installment plan payment, your issuing bank may charge you a fee, cancel your Installment plan, and/or charge you interest on your Installment purchase. At checkout, you will be able t o review the exact terms for an Installment plan. Please contact your card issuing bank with any questions or review your cardholder agreement for more information.

Does Installments enabled by Visa require a new line of credit? Is a credit check required?

No credit check is required, because making a purchase with Installments enabled by Visa does not create an additional line of credit or increase your existing credit. Any Installment options offered at checkout are provided by your card issuing bank, using your existing credit limit on your eligible card.

I’m using a card from a non Visa network. Why is my non Visa card eligible for Installments enabled by Visa?

Visa’s payment technology enables participating banks to provide Installment plans to their eligible cardholders with non Visa cards. Please contact your issuing bank to see if your card is eligible for Installments enabled by Visa.

If I use a non Visa card to make a purchase with Installments enabled by Visa, how will Visa use my data?

Visa will use your card information to check your eligibility with your card issuing bank and match you with eligible plans (provided by your card issuing bank), if any. Visa will then provide your selected Installment plan to your card issuing bank for processing.

How do I qualify for Installments enabled by Visa?

Installments enabled by Visa are presently not available on all cards and are only offered by participating banks to their eligible cardholders on qualifying purchases. Eligibility for Installments enabled by Visa is determined by your card issuing bank. Please contact your card issuing bank about availability of Installments enabled by Visa and your eligibility.

Does Installments enabled by Visa require a new line of credit? Is a credit check required?

No credit check is required, because making a purchase with Installments enabled by Visa does not create an additional line of credit or increase your existing credit. Any Installment options offered at checkout are provided by your card issuing bank, using your existing credit limit on your eligible card.

I’m using a card from a non Visa network. Why is my non Visa card eligible for Installments enabled by Visa?

Visa’s payment technology enables participating banks to provide Installment plans to their eligible cardholders with non Visa cards. Please contact your issuing bank to see if your

card is eligible for Installments enabled by Visa.

If I use a non Visa card to make a purchase with Installments enabled by Visa, how will Visa use my data?

Visa will use your card information to check your eligibility with your card issuing bank and match you with eligible plans (provided by your card issuing bank), if any. Visa will then provide your selected Installment plan to your card issuing bank for processing.

How do I qualify for Installments enabled by Visa?

Installments enabled by Visa are presently not available on all cards and are only offered by participating banks to their eligible cardholders on qualifying purchases. Eligibility for Installments enabled by Visa is determined by your card issuing bank. Please contact your card issuing bank about availability of Installments enabled by Visa and your eligibility.

How is my payment amount calculated for Installments enabled by Visa?

• Your card issuing bank calculates the exact payment details applicable to your Installment plan. For example, if the Install men t plan is monthly, the monthly Installment payment amount for your Installment plan may be calculated by taking the total purchase amount, inclusive of taxes and shipping, and dividing it into equal monthly payments for the duration of the Installment plan selected (e.g., 6 or /12 months). If there are fees or an annual percentage rate (APR) associated with the Instalment plan (i.e., APR or monthly Instalment fee), those amounts will be included in the monthly payment amount billed by your issuing bank, unless otherwise s et forth in your cardholder agreement or the terms applicable to your Installment plan.
• The Installment payment amount and the total Installment fees (if applicable) are provided on the checkout page when the Installment plan is displayed. You should closely review the terms of your plan, including any Installment fees or APR, prior to completing your purchase. Once you accept the terms, you can complete your purchase.

Are there any fees or APR associated with Installments enabled by Visa?

• Fees or APR associated with Installments enabled by Visa are presented at check out, along with the specific plan’s additional terms and conditions set by your card issuing bank
• Billing, payment, and servicing of Installment plans are managed through your card issuing bank. Please contact your card issuing bank or review your cardholder agreement for more information.

Can I pay off my Installment purchase balance early? If so, is there a penalty or fee?

You can find out how your card issuing bank applies early payments to Installment purchases by contacting them or referring to your cardholder agreement for more information.

How does my scheduling of Installment payments work?

Payment and servicing of your Installment plan is through your card issuing bank. The Installment amount due and due date will be part of your billing or account statement for your card and may be included in your minimum payment due. Please contact your card issuing bank or review your cardholder agreement for more information.

How do I talk to someone for questions regarding my Instalment plan?

For questions regarding your Installment plan, please contact your card issuing bank.

How do I return an item purchased with Installments enabled by Visa?

Returns for purchases made with Installments enabled by Visa follow our standard return process. Please contact your card issuing bank for details about how a refund credit will apply to your account for purchases made with Installments enabled by Visa.

Will my Installment plan be cancelled after I make a return?

Please contact your card issuing bank for specifics about how refunds will impact your Installment plan.