Frequently Asked Questions

Maison Birks / FAQ

CARE & REPAIR

DOES MAISON BIRKS OFFER JEWELLERY AND WATCH REPAIR SERVICES?

Maison Birks offers a complete range of repair services on selected jewellery and timepieces including battery replacement, pearl, cord and bead re-stringing, ring sizing, etc.

All jewellery items, with the exception of Chaumet branded items, may be brought to your local Maison Birks store for repairs. 

For repair and servicing on watches and Chaumet items, your item must be brought to a Maison Birks store that is an authorized retailer of the branded item. If you are not located near a Maison Birks store, please contact us

Please note that we will not be able to communicate any cost involved, until the item has been assessed at our Atelier team.

For repairs initialized online:

In the event of a free battery replacements, or if a watch is deemed not repairable by our Maison Birks Atelier watchmakers, an administration fee of $40 will be charged. If the estimate of repair is refused, a $40 shipping fee will be charged. If the service is approved, no shipping charges will be applied.

*Please note that going forward and in accordance with the conditions of the Birks Watch Guarantee card (“Guarantee Card”) - Maison Birks will require that you present your Guarantee Card each time you wish to benefit from complimentary watch battery replacements. 



HOW CAN I PRESERVE THE BEAUTY OF MY BIRKS JEWELLERY?

Every Birks piece is beautifully crafted and requires careful attention when cleaning. Fine jewellery with stones should be reviewed and cleaned by a professional twice a year. Discover how to clean your fine jewellery pieces.


I NEED TO RESTRING MY BIRKS PEARLS, WHAT IS MY NEXT STEP?

Maison Birks is committed to providing quality repair services. We are only able to work with pearl jewellery purchased at Maison Birks. Please visit a Maison Birks store for more information.


WHAT IS THE GUARANTEE FOR BIRKS FINE JEWELLERY?

Our guarantee ensures that your beautiful Birks-branded jewellery are protected and maintained to the highest possible standards, so you can enjoy them for years to come. Learn more.