Frequently Asked Questions

CARE & REPAIR

DOES MAISON BIRKS OFFER JEWELLERY AND WATCH REPAIR SERVICES?

Maison Birks offers a complete range of repair services on selected jewellery and timepieces including battery replacement, pearl, cord and bead re-stringing, ring sizing, etc. For more information, simply bring the article to be repaired to any of our Maison Birks stores.

*Please note that going forward and in accordance with the conditions of the Birks Watch Guarantee card (“Guarantee Card”) - Maison Birks will require that you present your Guarantee Card each time you wish to benefit from complimentary watch battery replacements.

Please note, our repair and cleaning services will be closed from December 3rd until January 2nd. 



HOW CAN I PRESERVE THE BEAUTY OF MY BIRKS JEWELLERY?

Every Birks piece is beautifully crafted and requires careful attention when cleaning. Fine jewellery with stones should be reviewed and cleaned by a professional twice a year. Discover how to clean your fine jewellery pieces.

I NEED TO RESTRING MY BIRKS PEARLS, WHAT IS MY NEXT STEP?

Maison Birks is committed to providing quality repair services. We are only able to work with pearl jewellery purchased at Maison Birks. Please visit a Maison Birks store for more information.

WHAT IS THE GUARANTEE FOR BIRKS FINE JEWELLERY?

Our guarantee ensures that your beautiful Birks-branded jewellery are protected and maintained to the highest possible standards, so you can enjoy them for years to come. Learn more.