Frequently Asked Questions

Maison Birks / FAQ

ONLINE ORDERS & SHIPPING

WHAT IS YOUR MOTHER'S DAY SHIPPING POLICY?

Order before Tuesday, May 6th for delivery by May 11th, 2025. For orders with engraving, order before April 22nd for delivery by May 11th, 2025.*

*Orders must pass verification and must be shipped to a single address. Maison Birks is not responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes, etc. Orders will be shipped by FedEx and require signature. Please allow up to fourteen (14) business days for shipments to remote locations. Maison Birks does not ship to P.O. boxes. Special orders, engravings and orders that require merchandise transfers are not within the delivery guarantee.



DOES MAISON BIRKS OFFER FREE SHIPPING?

Shipping is free of charge for orders shipping to Canada. For orders outside Canada, it is the client's responsibility to pay any applicable duties and sales taxes on the items shipped outside of Canada.

HOW CAN I CHECK THE STATUS OF MY ONLINE ORDER?

Log into your account and click on “My Orders.” Your order will be in one of the following statuses:

New: Your order has been acknowledged and is awaiting processing.

Order Placed: Your specialized order has been placed by our team and is awaiting processing.

Processing: Your order is being processed by our team and if further information is required, we will reach out to you.

Shipped: Your order has been shipped from our distribution center and shipping information was sent by email.

Returned: Your order has been is being processed for a return and refund.

Cancelled: Your order has been is being processed for cancellation and a refund.

WHERE CAN I SHIP MAISON BIRKS ORDERS?

Maison Birks orders can only be shipped within Canada at this time.

For orders outside Canada, contact our Client Services team at [email protected]. Please provide your name, billing and shipping addresses, phone number, as well as the item you would like to buy and its size (if applicable). Please note that only select Birks branded products can be shipped internationally. For non-Birks branded items, please check the brand’s website for purchasing.

CAN I PLACE A ORDER FOR AN ITEM THAT IS NOT ON YOUR SITE OR CREATE A CUSTOM ORDER?

If there is a Birks item that is not available in the material and size of your liking, you can contact our Client Experience team at [email protected] to inquire about the possibility of the fulfilling your request.

Additionally, Maison Birks provides a Bespoke Program to help you create the piece of your dreams. Click here to learn more about the Maison Birks Bespoke Program.

CAN I BUY A HALF PAIR OF EARRINGS TO REPLACE THE ONE I LOST?

Maison Birks offers a selection of paired and single earrings. We are unable to break a pair to sell just one earring, but we will gladly assist you in finding a new single earring to style your current piece.

WILL YOU CALL TO ASK FOR MOBILE VERIFICATION ON AN ORDER?

Our payment provider may use automated mobile verification for credit card orders. Maison Birks will never ask for this code. In cases where you may receive a call requesting the code sent to you, do not do so. We advise you to hang up immediately and call your bank using the number on the back of your credit card.