Frequently Asked Questions

Maison Birks / FAQ

MAISON BIRKS FINANCING/ FLEXITI CARD


WHY SHOULD I FINANCE MY PURCHASE?

Financing allows you to buy now and pay later. At Maison Birks, the application is quick and simple, making it more convenient than ever to finance your purchase. Maison Birks offers a variety of financing plans up to 40 months interest free and 60 months with low interest. In addition, Maison Birks credit card reward program offers complimentary jewellery cleaning, a gift certificate during the month of your birthday, 1% annual purchase rebate as well as invitation to our special events and offers and many more. Restriction may apply, please visit one of our stores for more details.


I HAVE QUESTIONS ABOUT MY MAISON BIRKS FLEXITICARD ACCOUNT.

Call Flexiti Customer Service: 1-877-259-3745, click here or visit Flexiti.com.


HOW CAN I APPLY FOR A MAISON BIRKS FLEXITI CARD?

In store or online. To find a store location, please visit our store locator.

To apply online, please click here.

If you already have a Flexiti card, no need to apply again, we accept Flexiti at all store locations.


WHAT FINANCING OPTIONS ARE AVAILABLE AT MAISON BIRKS?

Maison Birks offers a variety of financing plans up to 40 months interest free and 60 months with low interest. Please click here or visit any of our locations to find out more about the Maison Birks credit card and financing options.


HOW DO I MAKE PAYMENTS TOWARDS MY MAISON BIRKS CREDIT CARD?

For cards starting with 6374:

Online Banking: Simply add Flexiti (Flexiti Financial) as a payee in your own online banking bill payment system.

Cheques via mail: Please send a cheque to the address below – make sure you include your account number on the cheque to avoid delays.


Flexiti Financial Attention:

Account Services – Payment Processing P.O. Box 340,

Orangeville, ON, L9W 2Z7


In store payments: Make a payment using a debit card or cash at any Maison Birks location in Canada. Ensure you have your account number ready before coming to the store. Don’t forget to register your account.

To view your account details, register your account at my.flexiti.com. There, you can view your statements, your account balance, when your payments are due and any details around your promotional plan, including your interest rate.

 

 For cards starting with 1090:

Online Banking: Simply add Maison Birks as a payee in your own online banking bill payment system. 

Cheques via mail:  Please send a cheque to the address below – make sure you include your account number on the cheque to avoid delays.


Birks Group Inc. Attention:

Credit Department P.O. Box 11728

Downtown Station Montreal,

Quebec, H3C 6P7


In store payments: Make a payment using a debit card, cash or cheque at any Maison Birks location in Canada. Ensure you have your account number ready before coming to the store. 


WHAT PAYMENT METHODS DOES MAISON BIRKS ACCEPT?

For online purchases, we currently accept Visa, MasterCard, American Express, Maison Birks FlexitiCard, UnionPay, Maison Birks Gift Card, and Paypal.


WHAT IS A FLEXITI BIRTHDAY CERTIFICATE?

Every year, on the month of your birth, Flexiti clients will receive a birthday certificate worth $50.00, as part of their Flexiti reward program. This certificate can be redeemed in-store only and is non-transferable.


I HAVE QUESTIONS ABOUT MY MAISON BIRKS FLEXITI ACCOUNT.

Call our Payment Operations team: 1-855-873-7373 (Dial 2).


HOW DO I NOTIFY MAISON BIRKS OF A CHANGE OF ADDRESS FOR MY FLEXITI CARD?

Please contact us at [email protected] or by phone at 1-855-873-7373 (Dial 2).