FAQ

How can I find the nearest Birks store?

Birks has 27 store locations across Canada. Find a store near you.

How can I check the status of my online order?

Log into your account and click on “My Orders.”

What is the Birks privacy policy?

Birks is committed to protecting your privacy. Birks is the sole owner of all information collected at Birks.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our privacy policy.

How do I notify Birks of a change of address?

Please contact us at info@birks.com or by phone at 1-855-873-7373.

Does Birks offer a gift wrapping service? 

All Birks purchases are wrapped in our signature Birks Blue Box. For online orders, please be sure to specify if a gift bag is also required.

Can I buy the Birks Silver Bell Box separately from an engagement ring? 

Unfortunately, the Birks Silver Bell Box is not sold separately from our diamond engagement rings.

Does Birks offer an appraisal service? 

Birks offers a full range of appraisal services. Please visit one of our Birks store locations. Our qualified appraisers will evaluate your jewelry and contact you with more information.

Does Birks offer financing options?

Birks offers a variety of financing plans with the Birks credit card. Find out more about the Birks credit card and financing options.

What are the advantages of the Birks credit card?

Birks offers a variety of financing plans with the Birks credit card. Advantages include complimentary jewelry cleaning, a gift certificate on your birthday, a subscription to our 1879 magazine, as well as updates on our special events and offers. You may apply online or at any of our Birks store locations. Find out more about the Birks credit card and financing options.

Does Birks offer engraving services?

We offer engraving services on select Birks pieces. For more information, simply bring the article you would like engraved to any of our Birks store locations. You may also contact us at info@birks.com or by phone at 1-855-873-7373.

Does Birks offer jewelry repair services?

Birks offers a complete range of repair services on Birks jewelry and watches including battery replacement, pearl and bead re-stringing, ring sizing, etc. For more information, simply bring the article to be repaired to any of our Birks store locations. You may also contact us at info@birks.com or by phone at 1-855-873-7373.

Does Birks offer a corporate gift-giving service?

Birks is available for all of your corporate gifting needs. For more information, click here.

What is the Accessibility for Ontarians with Disabilities Act? 

Accessibility for Ontarians with Disabilities Act ensures compliance to the new standards to address the needs of people with disabilities and thus providing them with a more suitable customer service. Birks' clients are our first priority and this is why we believe that it is important to provide accessibility for all our clients. Birks is committed to comply to the Accessibility Act by developing policies, practices and training so our products and services are available to people with disabilities. For more details, please read our multi-year accessibility plan or contact us.

Multi-year accessibility plan 

Contact us: slancry@birksgroup.com

Crown & Caliber Program FAQ

HOW IS MY WATCH VALUED?

Crown & Caliber does their research. They have spent the last 5 years gathering data from Ebay, auction results, forum sales, and their own transactions to get a real-time pulse on the secondhand watch market. They do this in order to determine the fairest price for any given watch, in real-time..

HOW LONG IS THE PROCESS?

Each watch is a unique case. Offers are determined using current market data, historical transactions and the provided information about your watch. This data allows Crown & Caliber's team of pricing experts to be able to give you an initial offer that they will stand behind. This process takes the team up to 3 business days.

CAN I TRUST CROWN & CALIBER?

Luxury watches aren't cheap. And we know that it's hard to trust a faceless internet business. If you have questions or concerns, the Crown & Caliber team is available via chat, email, or phone.
CROWN & CALIBER CUSTOMER SERVICE
1 (888) 435-1316
Phones Open:
Mon - Thurs 9am - 6pm ET
Fri 9am - 5pm ET
Sat and Sun Closed

Email: info@crownandcaliber.com
5500 Interstate North Parkway
Suite 100
Atlanta, GA 30328
(by appointment only, Mon - Fri 9:00am - 4:00 pm ET)

DON'T LIKE CROWN & CALIBER'S FINAL OFFER?

If you don't like the offer that Crown & Caliber has made you, simply notify their Client Services team. They'll close your case, with no further requirements from you..

HOW DO I GET MY WATCH TO CROWN & CALIBER?

When you accept Crown & Caliber's offer, they will email you a pre-paid and fully insured UPS shipping label with instructions on how to pack your watch to send to them. UPS labels are emailed to you within 1 business day after you accept the offer for your watch.

WHICH WATCH BRANDS DO YOU ACCEPT?

Crown & Caliber accepts the following brands for trade-in
A-C
A. Lange & Sohne
Audemars Piguet
Baume & Mercier
Bell & Ross
Blancpain
Breguet
Breitling
Bremont
BVLGARI/Bulgari
Cartier
CHANEL
Chopard
Chronoswiss
Corum
D-F
FP Journe
Franck Muller
G-I
Girard-Perregaux
Glashütte Original
Graham
Heuer
Hublot
IWC
J-L
Jaeger-LeCoultre
Jaquet Droz
Longines
Louis Vuitton
M-O
Maurice Lacroix
Montblanc
Nomos
OMEGA
P-R
Panerai
Patek Philippe
Piaget
Rolex
S-U
Speake-Marin
TAG Heuer
Tudor
Ulysse Nardin
V-X
Vacheron Constantin
Y-Z
Zenith

WHO PROCESSES THE WATCH TRADE-IN TRANSACTION: CROWN & CALIBER OR BIRKS?

Crown & Caliber processes the trade-in transaction. Birks simply facilitates the program between its clients and Crown & Caliber.

IF I CHOOSE THE CASH OPTION, WHO WILL SEND ME MY PAYMENT?

If you choose the cash option, Crown & Caliber will process and mail your payment directly to you.

ALTERNATIVELY, WHO WILL SEND ME MY BIRKS GIFT CARD IF I CHOOSE THIS OPTION?

If you choose the gift card option, Birks will send it to you.

WHERE CAN I USE MY BIRKS GIFT CARD?

Birks Gift Cards can be used at any Birks store across Canada. You can use your Gift Card to purchase all products and services offered by Birks. You cannot use a Gift Card as payment on your Birks credit card account. Birks gift cards are not currently accepted online.

CAN I USE MY BIRKS GIFT CARD ON BIRKS.COM?

We currently do not accept the Birks Gift Card online but are working to offer this very soon!

Brinkhaus FAQ

Does Brinkhaus offer a custom design service?

Brinkhaus designers have always been attuned to perfection and beauty, and can create jewellery that will carry a lifetime of meaning and special memories through exceptional quality and craftsmanship. Please visit the Brinkhaus store for more information.

Does Brinkhaus offer a gift-wrapping service?

Yes, complimentary gift wrapping is offered on all purchases.

Does Brinkhaus offer engraving services?

Simply bring the article to be engraved to any of our fine jewellery associates, or contact us by email at: info@Brinkhaus.com.

Does Brinkhaus offer an appraisal service?

Brinkhaus' team of expert gemologists offer a full range of appraisal services. Simply bring the article you wish to have appraised to any of our fine jewellery associates. Our qualified appraisers will evaluate your jewellery and contact you by post or by email with all of the necessary details.

Does Brinkhaus offer financing options?

Brinkhaus offers a variety of financing options with the Brinkhaus credit card. To find out more about the Brinkhaus credit card and financing options, please click here.

Does Brinkhaus offer jewellery and watch repair services?

Brinkhaus offers a complete range of repair services on Brinkhaus jewellery and Swiss timepieces as well as ring sizing. For more information bring the article to be repaired in store. You may also contact us at info@brinkhaus.com or by phone 403-269-4800

Does Brinkhaus offer a corporate gift service?

Brinkhaus is available for all of your corporate gift-giving needs.

How do I notify Brinkhaus of a change of address?

Please contact Brinkhaus with a change of address at: info@Brinkhaus.com.