FAQ

How can I find the nearest Birks store?

Birks has 27 store locations across Canada. Find a store near you.

How can I check the status of my online order?

Log into your account and click on “My Orders.”

What is the Birks privacy policy?

Birks is committed to protecting your privacy. Birks is the sole owner of all information collected at Birks.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our privacy policy.

How do I notify Birks of a change of address?

Please contact us at [email protected] or by phone at 1-855-873-7373.

Does Birks offer a gift wrapping service? 

All Birks purchases are wrapped in our signature Birks Blue Box. For online orders, please be sure to specify if a gift bag is also required.

Can I buy the Birks Silver Bell Box separately from an engagement ring? 

Unfortunately, the Birks Silver Bell Box is not sold separately from our diamond engagement rings.

Does Birks offer an appraisal service? 

Birks offers a full range of appraisal services. Please visit one of our Birks store locations. Our qualified appraisers will evaluate your jewelry and contact you with more information.

Does Birks offer financing options?

Birks offers a variety of financing plans with the Birks credit card. Find out more about the Birks credit card and financing options.

What are the advantages of the Birks credit card?

Birks offers a variety of financing plans with the Birks credit card. Advantages include complimentary jewelry cleaning, a gift certificate on your birthday, a subscription to our 1879 magazine, as well as updates on our special events and offers. You may apply online or at any of our Birks store locations. Find out more about the Birks credit card and financing options.

Does Birks offer engraving services?

We offer engraving services on select Birks pieces. For more information, simply bring the article you would like engraved to any of our Birks store locations. You may also contact us at [email protected] or by phone at 1-855-873-7373.

 

Does Birks offer jewelry repair services?

Birks offers a complete range of repair services on Birks jewelry and watches including battery replacement, pearl and bead re-stringing, ring sizing, etc. For more information, simply bring the article to be repaired to any of our Birks store locations. You may also contact us at [email protected] or by phone at 1-855-873-7373.

Does Birks offer a corporate gift-giving service?

Birks is available for all of your corporate gifting needs. For more information, click here.

What is the Accessibility for Ontarians with Disabilities Act? 

Accessibility for Ontarians with Disabilities Act ensures compliance to the new standards to address the needs of people with disabilities and thus providing them with a more suitable customer service. Birks' clients are our first priority and this is why we believe that it is important to provide accessibility for all our clients. Birks is committed to comply to the Accessibility Act by developing policies, practices and training so our products and services are available to people with disabilities. For more details, please read our multi-year accessibility plan or contact us.

Multi-year accessibility plan 

Contact us: [email protected]

Maison Birks Gift Cards and EGIFT CARDS FAQ

WHAT IS A MAISON BIRKS GIFT CARD/EGIFT CARD AND WHERE CAN I PURCHASE ONE?

Maison Birks gift cards and eGift cards are the perfect gift for everyone. Maison Birks gift cards and eGift cards allow you to choose the amount you would like to offer and the recipient can redeem it for merchandise of their choice worth an equal or lesser value. Maison Birks gift cards can be purchased in Maison Birks locations across Canada and eGift cards can be purchased at MaisonBirks.com.

WHAT IS THE DIFFERENCE BETWEEN A MAISON GIFT CARD AND A MAISON BIRKS EGIFT CARD?

A Maison Birks gift card is a physical card purchased in a Maison Birks store. A Maison Birks eGift card is a virtual card that is purchased online at MaisonBirks.com.

If you have purchased an eGift card, the recipient will receive the eGift card details (unique card number, balance and CVV code) and the sender will be notified once the eGift card has been sent to the recipient.

WHERE CAN I REDEEM MY MAISON BIRKS GIFT CARD/EGIFT CARD?

Maison Birks gift cards and eGift cards can be used at any Maison Birks store across Canada and/or online at MaisonBirks.com. You can use your gift card/eGift card to purchase all products and services offered by Maison Birks. You cannot use a gift card or eGift card as payment on any Maison Birks financing account.

If you have a Maison Birks gift card that was purchased prior to October 20, 2020 (a 16-digit gift card number), and you would like to use it online at MaisonBirks.com, please email us at [email protected] with a picture of your gift card. We will issue you a new 19-digit eGift card to use online.

IS IT POSSIBLE TO ISSUE A PHYSICAL CARD IF I HAVE PURCHASED AN EGIFT CARD ONLINE?

Unfortunately, Maison Birks does not issue a physical card for an eGift card purchased online. Physical cards are only issued when purchasing a Maison Birks gift card in store.

WHAT HAPPENS AFTER I PURCHASE AN EGIFT CARD?

After you purchase an eGift card, you will receive an order confirmation email with the recipient and sender information. Once the card has been activated, the recipient will receive the eGift card details (unique card number, balance and CVV code) and the sender will receive the eGift card activation receipt email.

HOW LONG DOES IT TAKE FOR A MAISON BIRKS EGIFT CARD ORDER TO PROCESS?

Once your order is accepted, it will take an estimated 1-3 business days for the recipient to receive the eGift card details.

I MADE A MISTAKE WHEN TYPING IN THE RECIPIENT’S EMAIL, CAN I CHANGE THE RECIPIENT’S EMAIL?

Unfortunately, once the eGift card order has been placed, Maison Birks can no longer make any changes to the order.

CAN I USE MY MAISON BIRKS GIFT CARD PURCHASED IN STORE ON MAISONBIRKS.COM?

Yes, a Maison Birks Gift Card purchased in store can be used online at MaisonBirks.com at checkout, provided it is 19-digits long.

If you have a Maison Birks gift card that was purchased prior to October 20, 2020 (a 16-digit gift card number), and you would like to use it online at MaisonBirks.com, please email us at [email protected] with a picture of your gift card. We will issue you a new 19-digit eGift card to use online.

CAN I USE MY MAISON BIRKS EGIFT CARD PURCHASED ONLINE IN A MAISON BIRKS STORE?

Yes, a Maison Birks eGift card purchased online can be used at a Maison Birks store.

WHICH FORMS OF PAYMENT ARE ACCEPTED TO PURCHASE A MAISON BIRKS EGIFT CARD?

Maison Birks eGift cards can be purchased using a valid credit card (VISA, MasterCard, American Express or China Union Pay) or PayPal online. They can also be purchased using another Maison Birks eGift card. The Maison Birks FlexitiCard and AliPay cannot be used to purchase a Maison Birks eGift card.

WHERE CAN I CHECK MY MAISON BIRKS GIFT CARD/EGIFT CARD BALANCE?

You can check your balance by clicking here. As a first-time user, you will need to register your gift card and create an account. Alternatively, you may contact us at [email protected] or your preferred Maison Birks store.

ARE THERE ANY FEES INCURRED WHEN USING A MAISON BIRKS GIFT CARD/EGIFT CARD?

Maison Birks does not impose any fees or penalties associated with the use or non-use of Maison Birks Gift Cards and eGift cards.

DO MAISON BIRKS GIFT CARDS/EGIFT CARDS EXPIRE?

No, Maison Birks gift cards and eGift cards do not expire.

IF I PURCHASED A MAISON BIRKS GIFT CARD/EGIFT CARD, CAN I RETURN IT AND RECEIVE A FULL REFUND?

Maison Birks gift cards/eGift cards are non-refundable and cannot be exchanged for cash.

CAN I RETURN AN ITEM I BOUGHT USING A MAISON BIRKS GIFT CARD/EGIFT CARD?

Yes, you may return an item purchased using a Maison Birks gift card or eGIft card.

WHAT IF THE RECIPIENT LOSES THEIR MAISON BIRKS GIFT CARD/EGIFT CARD?

Unfortunately, Maison Birks gift cards and eGift cards cannot be replaced if lost or stolen. Maison Birks is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards.

CAN I ADD MORE FUNDS TO MY MAISON BIRKS GIFT CARD/EGIFT CARD?

You can add an additional amount to your Maison Birks gift card at any Maison Birks location across Canada. You will not, however, be able to add more funds to an eGift card.

Crown & Caliber Program FAQ

HOW IS MY WATCH VALUED?

Crown & Caliber does their research. They have spent the last 5 years gathering data from Ebay, auction results, forum sales, and their own transactions to get a real-time pulse on the secondhand watch market. They do this in order to determine the fairest price for any given watch, in real-time..

HOW LONG IS THE PROCESS?

Each watch is a unique case. Offers are determined using current market data, historical transactions and the provided information about your watch. This data allows Crown & Caliber's team of pricing experts to be able to give you an initial offer that they will stand behind. This process takes the team up to 3 business days.

CAN I TRUST CROWN & CALIBER?

Luxury watches aren't cheap. And we know that it's hard to trust a faceless internet business. If you have questions or concerns, the Crown & Caliber team is available via chat, email, or phone.
CROWN & CALIBER CUSTOMER SERVICE
1 (888) 435-1316
Phones Open:
Mon - Thurs 9am - 6pm ET
Fri 9am - 5pm ET
Sat and Sun Closed

Email: [email protected]
5500 Interstate North Parkway
Suite 100
Atlanta, GA 30328
(by appointment only, Mon - Fri 9:00am - 4:00 pm ET)

DON'T LIKE CROWN & CALIBER'S FINAL OFFER?

If you don't like the offer that Crown & Caliber has made you, simply notify their Client Services team. They'll close your case, with no further requirements from you..

HOW DO I GET MY WATCH TO CROWN & CALIBER?

When you accept Crown & Caliber's offer, they will email you a pre-paid and fully insured UPS shipping label with instructions on how to pack your watch to send to them. UPS labels are emailed to you within 1 business day after you accept the offer for your watch.

WHICH WATCH BRANDS DO YOU ACCEPT?

Crown & Caliber accepts the following brands for trade-in
A-C
A. Lange & Sohne
Audemars Piguet
Baume & Mercier
Bell & Ross
Blancpain
Breguet
Breitling
Bremont
BVLGARI/Bulgari
Cartier
CHANEL
Chopard
Chronoswiss
Corum
D-F
FP Journe
Franck Muller
G-I
Girard-Perregaux
Glashütte Original
Graham
Heuer
Hublot
IWC
J-L
Jaeger-LeCoultre
Jaquet Droz
Longines
Louis Vuitton
M-O
Maurice Lacroix
Montblanc
Nomos
OMEGA
P-R
Panerai
Patek Philippe
Piaget
Rolex
S-U
Speake-Marin
TAG Heuer
Tudor
Ulysse Nardin
V-X
Vacheron Constantin
Y-Z
Zenith

WHO PROCESSES THE WATCH TRADE-IN TRANSACTION: CROWN & CALIBER OR BIRKS?

Crown & Caliber processes the trade-in transaction. Birks simply facilitates the program between its clients and Crown & Caliber.

IF I CHOOSE THE CASH OPTION, WHO WILL SEND ME MY PAYMENT?

If you choose the cash option, Crown & Caliber will process and mail your payment directly to you.

ALTERNATIVELY, WHO WILL SEND ME MY BIRKS GIFT CARD IF I CHOOSE THIS OPTION?

If you choose the gift card option, Birks will send it to you.

WHERE CAN I USE MY BIRKS GIFT CARD?

Birks Gift Cards can be used at any Birks store across Canada. You can use your Gift Card to purchase all products and services offered by Birks. You cannot use a Gift Card as payment on your Birks credit card account. Birks gift cards are not currently accepted online.

CAN I USE MY BIRKS GIFT CARD ON BIRKS.COM?

We currently do not accept the Birks Gift Card online but are working to offer this very soon!

Brinkhaus FAQ

Does Brinkhaus offer a custom design service?

Brinkhaus designers have always been attuned to perfection and beauty, and can create jewellery that will carry a lifetime of meaning and special memories through exceptional quality and craftsmanship. Please visit the Brinkhaus store for more information.

Does Brinkhaus offer a gift-wrapping service?

Yes, complimentary gift wrapping is offered on all purchases.

Does Brinkhaus offer engraving services?

Simply bring the article to be engraved to any of our fine jewellery associates, or contact us by email at: [email protected]

Does Brinkhaus offer an appraisal service?

Brinkhaus' team of expert gemologists offer a full range of appraisal services. Simply bring the article you wish to have appraised to any of our fine jewellery associates. Our qualified appraisers will evaluate your jewellery and contact you by post or by email with all of the necessary details.

Does Brinkhaus offer financing options?

Brinkhaus offers a variety of financing options with the Brinkhaus credit card. To find out more about the Brinkhaus credit card and financing options, please click here.

Does Brinkhaus offer jewellery and watch repair services?

Brinkhaus offers a complete range of repair services on Brinkhaus jewellery and Swiss timepieces as well as ring sizing. For more information bring the article to be repaired in store. You may also contact us at [email protected] or by phone 403-269-4800

Does Brinkhaus offer a corporate gift service?

Brinkhaus is available for all of your corporate gift-giving needs.

How do I notify Brinkhaus of a change of address?

Please contact Brinkhaus with a change of address at: [email protected]

Sell Your Gold with Trust FAQ

What type of metals do you buy?

At this time, we buy solid gold & platinum.

How much do you pay for 18K per gram?

We do not give a quote over the phone or by email. For information on how to sell your gold, please click here.

How will you pay for my gold?

For information on how to sell your gold, please visit our page.

I have ring mounted with 1 carat diamond, would you take it?

We do buy only metal. We would recommend, if you can do it, to remove any mounted gemstones/diamond to the piece you want to sell.

Do you buy coin? Bullion?

Unfortunately, we do not accept those pieces.