SHIPPING

For Canadian orders *

Enjoy free standard shipping within Canada. To ensure the satisfaction of parcel reception, all our packages require a signature upon delivery. All purchases arrive in a signature Birks Blue Box®. The estimated delivery time is 5 to 7 days business days.

For international orders *

For orders outside Canada, contact our Client Services team at [email protected]. Please provide your name, billing and shipping addresses, phone number, as well as the item you would like to buy and its size (if applicable). Please note that only select Birks branded products can be shipped internationally. For non-Birks branded items, please check the brand’s website for purchasing.

RETURNS

You can return regular-priced products by mail or at a Maison Birks store within 30 days of your order date, provided merchandise has not been worn, altered, engraved, or personalized and must be accompanied by proof of purchase, original packaging, and warranty materials. For all sales purchases made, we will accept an exchange or refund within 10 days of purchase. *Learn more about our shipping and return policy.

Birks Diamond Engagement Rings

If within 60 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond engagement ring, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt. Solitaire Diamond Jewellery If, within 30 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond solitaire jewellery, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt. *Learn more about the Birks diamond guarantee.

DELIVERY

All purchases arrive in a complimentary signature Birks Blue Box ®. To ensure the satisfaction of parcel reception, all our packages require a signature upon delivery.

At Maison Birks, we want to be the first name you think of when it comes to diamond quality, service and reliability. We pride ourselves on decades of savoir-faire in selecting the perfect diamond for any occasion. Meticulous attention to detail and unerring passion for quality and design have made us Canada’s fine jewelry leader. Uncompromising quality and courteous service is our commitment to you.

GIA REPORT

A GIA Report is issued with every Birks Diamond that is 0.30 Carat and over. GIA reports represent the highest standard of reliability, consistency and integrity. In fact, it ensures that the diamond has undergone GIA's rigorous grading process - GIA examines the diamond, assesses its qualities based on the 4Cs and describes it in detail in the report. A Birks Diamond Certificate of authenticity is issued with every diamond that is 0.29 Carat and under.

LOSS

If a diamond in your Birks-branded diamond engagement ring is lost from its original mounting within five years of purchase, and the loss is a result of a manufacturing defect, your diamond will be replaced free of charge.

TRADE-UP

Should you wish to upgrade your Birks-branded diamond engagement ring or solitaire diamond jewellery,
Maison Birks will credit the original retail purchase price of your jewellery towards the purchase of another Birks-branded diamond engagement ring or solitaire diamond jewellery (with a retail value that is at least 50% more than the original piece you are trading in). This offer is subject to the condition of the diamond at the time of the trade-up. If you change your mind and wish to reverse the transaction within 30-days of when the trade-up was accepted, we will return your original purchase to you.

SIZING

Should your Birks-branded diamond engagement ring require resizing within five years from the date of purchase, Maison Birks will offer a one-time complimentary resizing.

MAINTENANCE

If your Birks-branded diamond engagement ring requires repair or maintenance within 5 years from the date of purchase the work will be done free of charge.

RETURN OR EXCHANGE

Birks Diamond Engagement Rings
If, within 90 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond engagement ring, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt.

Solitaire Diamond Jewellery
If, within 30 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond solitaire jewellery, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt.

EXCLUSIONS

The Birks Diamond Guarantee does not apply to ALTR Lab Grown Diamonds, to custom designs or to items (a) that have been subject to misuse, neglect, abuse, improper storage or accident, whether intentional or unintentional; (b) that have not been properly maintained;
or (c) that have been altered, modified or serviced by any person other than Birks Group Inc.