Shipping & Returns
Extended Holiday Return Policy
For all regular-priced merchandise purchased online at Birks.com from November 15, 2021, returns and exchanges will be accepted until January 15, 2022, provided merchandise has not been worn, altered, engraved, or personalized. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original packaging and warranty materials. Please note that this extended return policy does not apply to sale items, discontinued merchandise or personalized items.
Holiday Shipping and Cut-Off Date
- For Orders to the USA*
Order before Monday December 16th 14:00 EST for delivery by December 24th, 2021. For order with engraving, order before December 13th to receive by December 24th, 2021.
*Bijoux Birks is not responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes, etc. Orders will be shipped by Fedex and require signature upon delivery. Some delays may occur for shipments to remote locations. Bijoux Birks does not ship to P.O. boxes.
Birks offers delivery worldwide. All prices herein are expressed in US currency. Birks offers delivery worldwide. All prices herein are expressed in US currency.
- Standard shipping is free of charge for orders shipping to the US. Please note that Customs border delays can occur. Duties and taxes may be applicable and are not the responsibility of Birks.
- International shipping (including USA): delivery speed and fees vary.
Please note that there may be an additional delay for orders that require a merchandise transfer from one of our stores. Please allow an additional 5-7 business days for engraved items to be shipped. Special order requests may take longer to process. There may be additional delays during any sales period.
*Orders must pass verification and must be shipped to a single address. Birks is not responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes,etc. Orders will be shipped by Fedex and require signature. Birks does not ship to P.O. boxes. Special orders, engravings and orders that require merchandise transfers are not within the delivery guarantee.
RETURN AND EXCHANGE POLICY
For all regular-priced merchandise purchased online at birks.com, Birks will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original packaging and warranty materials.Sale merchandise is final sale and cannot be returned or exchanged.
Returns must be made within 30 days of delivery using the FEDEX prepaid return shipping label sent to you.
These instructions must be followed exactly; failure to do so will prevent the processing of your return, and Birks will not assume responsibility for reimbursement or compensation.
- Call our Customer Service Center
Call us at1.855.873.7373 or send us an email at [email protected]. If your order is eligible for return, we will provide you with a Return Authorization Form and a prepaid label.
- Package Your Merchandise
The merchandise returned must be received in saleable condition. Enclose the merchandise and the printed the packing slip, original packaging, and any original warranty. Please ensure you have printed three copies of the Commercial Invoice to give to Fed Ex upon package drop off.
- Ship Your Package Using the Prepaid Return Shipping Label
You must use the prepaid return shipping label sent to you. If you choose to use an alternative shipping method, the return may not process. Birks will not assume responsibility for reimbursement or compensation if the package is lost, stolen, damaged, or mishandled.
- Processing Your Return/Exchange
Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days.
What forms of payment are accepted for purchases made online?
We currently accept the following payment methods online:
- American Express
How do you secure online payments?
Maison Birks partners with the best providers in order to offer a secure payment solution. We use the industry standard SSL encryption protocol that protects your personal information when you shop online. If you suspect fraudulent activity on your credit card, please notify your financial institution immediately.