Contact Us

Client Service & Online Order Inquiries
Call +1 (855) 873-7373 or email us at [email protected] or via the form below

Our client service operating hours are:
Monday to Friday: 9:00 - 20:00 (EST)
Saturday to Sunday: 9:00 - 18:00 (EST)

Our payment operation services are available from:
Monday to Sunday: 9:00 - 21:00 (EST)


Dear Maison Birks Friends & Family,
The last few months have been a challenging and reflective time. We have adjusted our daily lives to keep our communities safe, and are deeply grateful to our Maison Birks community for your support.
We are pleased to announce that as of today, we are looking forward to welcoming you back to our boutiques. The health and safety of our employees and clients remain our top priority during these unprecedented times. We have put in place additional measures to provide a safe shopping environment as stores slowly reopen, including reduced operating hours, sanitation and hygiene procedures. For your safety, we have implemented services including appointments and curb side pickups.
As of Wednesday, May 13th, our Winnipeg boutique at 191 Lombard Avenue is reopening on a by-appointment basis. For your protection, we are limiting the number of clients in the store. Please call our Concierge Service at +1 (855) 873-7373 to book your appointment. We will do our best to accommodate clients who do not book an appointment in advance, however there may be a wait to enter the store. At this time, our repair service remains temporarily closed.
Future updates will be communicated via social media, e-mail and on
As always, is available to clients who wish to shop online. To shop through our concierge service, please call +1 (855) 873-7373 or email [email protected].
We are excited to welcome you back to our Maison.
Jean-Christophe Bédos
President and Chief Executive Officer



Enter your information below and a Maison Birks representative will contact you shortly.