A NEW SHOPPING EXPERIENCE
We have adapted our shopping experience to service our clients across the country.
1. Meet An Expert In-Store: Book an appointment online or by phone to meet with an expert at your preferred location.
2. Book a Virtual Appointment: Schedule a private appointment and connect virtually on video chat with an in-store expert.
3. Phone An Expert: Book an appointment with an expert in store to guide your shopping experience via telephone.
4. Storefront and Curbside Pickup: A selection of Maison Birks stores are offering storefront and curbside pickup. For more details, please contact your local Maison Birks store via phone. Our team will gladly assist you with contactless pick-up.
5. Extended Return Policy: For all purchases from December 1st, our return policy has been extended until January 31st.
6. Jewellery and Watch Repairs: Our repair services remain available across the western region for the exception of Maison Birks Winnipeg. For your safety, these services are temporarily closed in the eastern region.
GUIDELINES FOR YOUR PROTECTION
The well-being of our store teams, clients and communities is our priority as we continue to follow regional guidelines from authorities in all Maison Birks stores.
To ensure the safety of our teams and customers, we have implemented the following safety measures in all stores.
1. Client touch points are frequently cleaned and merchandise and service areas are sanitized prior to opening each day.
2. Hygiene station installed in every store.
3. All persons entering the store and remaining in these premises shall wear a mask or face covering which covers the nose, mouth and chin as required under the city by-law. Exceptions include people who cannot wear a mask for medical reasons, or young children, or those who require accommodation. Proof of a medical condition is not required.
4. We are limiting the amount of clients in store at the same time.
5. We are practicing 2-metre social distancing.
6. Adjusted operating hours. Please see the store locator for individual store hours.
We are still here for you with your safety in mind. While select stores are not available for in-store shopping, we are happy to assist in connecting you with an expert by phone or virtually and offer curbside and storefront pickup.
Inquire about services, by connecting to our products and possibility of contactless purchase and curbside pickup.