FAQ

How can I find the nearest Birks store?

Birks has 27 store locations across Canada. Find a store near you.

How can I check the status of my online order?

Log into your account and click on “My Orders.”

What is the Birks privacy policy?

Birks is committed to protecting your privacy. Birks is the sole owner of all information collected at Birks.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our privacy policy.

How do I notify Birks of a change of address?

Please contact us at info@birks.com or by phone at 1-855-873-7373.

Does Birks offer a gift wrapping service? 

All Birks purchases are wrapped in our signature Birks Blue Box. For online orders, please be sure to specify if a gift bag is also required.

Can I buy the Birks Silver Bell Box separately from an engagement ring? 

Unfortunately, the Birks Silver Bell Box is not sold separately from our diamond engagement rings.

Does Birks offer an appraisal service? 

Birks offers a full range of appraisal services. Please visit one of our Birks store locations. Our qualified appraisers will evaluate your jewelry and contact you with more information.

Does Birks offer financing options?

Birks offers a variety of financing plans with the Birks credit card. Find out more about the Birks credit card and financing options.

What are the advantages of the Birks credit card?

Birks offers a variety of financing plans with the Birks credit card. Advantages include complimentary jewelry cleaning, a gift certificate on your birthday, a subscription to our 1879 magazine, as well as updates on our special events and offers. You may apply online or at any of our Birks store locations. Find out more about the Birks credit card and financing options.

Does Birks offer engraving services?

We offer engraving services on select Birks pieces. For more information, simply bring the article you would like engraved to any of our Birks store locations. You may also contact us at info@birks.com or by phone at 1-855-873-7373.

Does Birks offer jewelry repair services?

Birks offers a complete range of repair services on Birks jewelry and watches including battery replacement, pearl and bead re-stringing, ring sizing, etc. For more information, simply bring the article to be repaired to any of our Birks store locations. You may also contact us at info@birks.com or by phone at 1-855-873-7373.

Does Birks offer a corporate gift-giving service?

Birks is available for all of your corporate gifting needs. For more information, click here.

What is the Accessibility for Ontarians with Disabilities Act? 

Accessibility for Ontarians with Disabilities Act ensures compliance to the new standards to address the needs of people with disabilities and thus providing them with a more suitable customer service. Birks' clients are our first priority and this is why we believe that it is important to provide accessibility for all our clients. Birks is committed to comply to the Accessibility Act by developing policies, practices and training so our products and services are available to people with disabilities. For more details, please read our multi-year accessibility plan or contact us.

Multi-year accessibility plan 

Contact us: slancry@birksgroup.com