FAQ

How can I find the nearest Birks store?

Birks has 27 store locations across Canada. Find a store near you.

Does Birks offer a Corporate gift-giving service?

Birks is available for all of your corporate gifting needs. For more information, click here.

What is the Accessibility for Ontarians with Disabilities Act? 

Accessibility for Ontarians with Disabilities Act ensures compliance to the new standards to address the needs of people with disabilities and thus providing them with a more suitable customer service. Birks' clients are our first priority and this is why we believe that it is important to provide accessibility for all our clients. Birks is committed to comply to the Accessibility Act by developing policies, practices and training so our products and services are available to people with disabilities. For more details, please read our multi-year accessibility plan or contact us.

Multi-year accessibility plan 

Contact us: [email protected]

ORDERS, SHIPPING & RETURNS

How can I check the status of my online order?

Log into your account and click on “My Orders.” Your order will be in one of the following statuses:

  • Processing: Your order has been acknowledged and is awaiting processing.
  • On Hold: Your order is being processed by our team and if further information is required, we will reach out to you.
  • Merchandise Transfer: your order requires us to transfer one or more pieces from one of our Omni channel partners. We are working to fulfill your order as quickly as possible.
  • Complete: Your order has been shipped from our distribution center and shipping information was sent by email.
  • Closed: Your order has been canceled and refunded.

How do I notify Birks of a change of address?

Please contact us at [email protected] or by phone at 1-855-873-7373.

Does Birks offer a gift wrapping service?

All Birks purchases are wrapped in our signature Birks Blue Box with ribbon. For online orders, please be sure to specify by email if a gift bag is also required.

Does Birks offer engraving services?

We offer engraving services on select Birks pieces. When placing an order online, eligible items will have a box where you will have a chance to input engraving instructions during the order. For more information, simply bring the article you would like engraved to any of our Birks store locations..

What engraving fonts and characters does Maison Birks offer?

Some of our gifting items have the option to engrave a personalized message of your choice. Engraving fonts that are available online are Amazone BT and Beaufort Pro, and it is possible to engrave any character on a standard keyboard.

Can I use a Birks gift card to pay for my online order?

Currently, gift cards can be used in any of our boutiques across Canada. We are working towards adding Maison Birks gift cards as a payment tender to our website.

How will my order be shipped to me?

All orders will be shipped priority post. We will ensure the fastest method is chosen, with signature required upon delivery. You will receiver an email with tracking information as soon as it becomes available.

Where can I ship branded items? 

Branded items can only be shipped within Canada at this time.

Can I request a Price Adjustment on a web order? 

We will gladly make price adjustments on items that are purchased at the full retail price within seven days from the date of your purchase. Items purchased on sale, items with engraving, special orders or items with a promotional discount are not eligible for further price adjustments.

How long do I have to return a regular priced item?

For all purchases made online at maisonbirks.com, Birks will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. The merchandise must be received by mail or in a boutique location. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original watch box and warranty materials..

I need to make a return, how should I proceed?

DIAMONDS & BRIDAL

I want to buy a Birks diamond ring, what is my next step?

Congratulations! We are so happy to be a part of your journey. Please book an appointment with a Bridal ambassador at your nearest location.

Can I buy the Birks Silver Bell separately from and engagement ring?

Unfortunately, the Birks Silver Bell Box is not sold separately from our Birks diamond engagement rings.

What are the four C’s?

The four C's refer to the following characteristics:

  • Carat: Is the measure of the diamond’s weight and influences the size of the diamond.
  • Clarity: Is the extent to which a diamond is free from imperfections, also referred to as inclusions.
  • Cut: Not to be confused with shape, the cut is what ultimately determines the brilliance of the diamond.
  • Colour: There are 2 types of diamonds: colorless and fancy colored. Colorless diamonds range from D (colorless) to Z (light yellow).

How much time should I budget when shopping for a Diamond Engagement Ring? 

To make your dreams into reality, Maison Birks recommends budgeting three to five months to find your perfect fit.

What is the lead time for a diamond engagement ring special order? 

At Maison Birks, we want to deliver only the best quality final product. This means from the moment your special order is placed to the second you slip on your engagement ring, there are many quality control procedures that the ring must go through. The current lead time for diamond engagement ring special orders is four to six weeks.

Why is there a difference between my quote pricing and my Birks diamond engagement ring final price? 

When you visit our Bridal Bar, we are able to give you a quote for the special order diamond engagement ring of your dreams. Once we have placed the special order on your behalf, the hunt for the perfect diamond begins. We must work within the fluctuating diamond market to get the very best quality and sparkle.

Why are there limited wedding band sizes available online? 

Our wedding collection is very unique and customization is available. For this reason, the items that are on online serve as a catalog of ideas and sample of our styles. The selection is also limited to some sample sizes. At our boutique locations, we are able to resize pieces so that they are the perfect fit.

What is Birks Diamond Trade-up Policy? 

Birks Diamond Trade-up Policy is a unique and special service, you can learn more by clicking here.

What is the Birks Diamond Engagement Ring Diamond Standard? 

Since 1879, Birks has set the standard across Canada for quality diamonds providing meticulous grading and certification for clarity, color and proportions according to rigid international gemological standards. Birks was also among the first to support and work with the Kimberley process insuring integrity of the supply chain. Birks sources diamonds from only the most reputable purveyors or cutters who declare on their invoices that the diamonds sold have been obtained in compliance with the Kimberley process. Birks also reserves the right to audit their diamond suppliers to ascertain compliance.

In May of 1999, Birks was the initiator of a programme that would provide complete tracking of Canadian diamonds and became one of the first jewellers to acquire and sell diamonds mined in Canada. Birks is also a signatory of the Voluntary Canadian Code of Conduct for Authenticating Canadian Diamond Claims.

Birks uses Canadian diamonds in the creation of its bridal jewellery and solitary diamond jewellery whenever possible, as they are guaranteed to have been extracted under strict supervision, following the laws that serve to protect the diamond workforce, the mining areas native people and environment. Birks also requires that their cutters guarantee that all purchased diamonds are natural and untreated other than polished. All Birks Diamond Engagement rings come with a GIA certificate.

Are Birks Diamonds conflict-free? 

Birks only purchases diamonds from the most reputable purveyors or cutters who declare on their invoices that the diamonds sold have been obtained in compliance with the Kimberley process. Birks is the number one destination for Canadian Diamonds. Birks favours the use of Canadian diamonds in the creation of its bridal jewellery and solitary diamond jewellery as they are guaranteed to have been extracted under strict supervision, compliant with the laws that have been developed to protect the diamond workforce, the mining areas native people and environment.

 

Diamonds mined in Canada can be traced from the mine of origin all the way to the Birks blue box and are guaranteed conflict-free. Birks is proud to have been among the first to acquire and make available diamonds mined in Canada. These beautiful diamonds are tracked by Birks from the rough crystal to the finished gem, assuring the pedigree and provenance of each. Reflecting the unsurpassed skill of the cutters who crafted them, each Canadian diamond is laser-engraved with the name “Birks”, a maple leaf and a unique Birks Diamond Card Number. Get to know more here.

What is the Kimberley Process?

The Kimberley Process Certification Scheme is an agreement set-up to eliminate the trade in conflict diamonds. The process was created in response to a civil society campaign that exposed the way in which diamonds funded conflicts and demonstrated how governments, civil society and industry can work together on conflict prevention. Currently, 69 countries participating in the process have passed and implemented national laws establishing import and export controls designed to prevent the trade of conflict diamonds.

The KPCS requires that each signatory country must certify all rough diamond export as conflict-free and must allow rough diamond import only from other participating countries also certified as conflict-free. The KPCS must accompany all official shipments of rough diamonds to and

SERVICE, APPRASALS & REPAIR

Does Birks offer Jewelry repair services?

Birks offers a complete range of repair services on selected Birks jewelry including battery replacement, pearl and bead re-stringing ring sizing, etc. For more information, simply bring the article to be repaired to any of our Birks store locations. You may also contact us by email with images of your piece at [email protected]

I need to restring my Birks Pearls, what is my next step?

Maison Birks is committed to providing quality repair services. We are only able to work with pearl jewellery purchased at Maison Birks. Please visit a Birks location or if you are not able to, email [email protected] with images of your item.

How can I clean my Maison Birks fine jewelry piece?

Every Maison Birks piece is beautifully crafted and requires careful attention when cleaning. Jewelry with stones should be reviewed and cleaned by a professional twice a year. Items should never be submerged in water including swimming pools or oceans. Pearls should be protected from hairspray, perfume, and lotion. For more specific information on cleaning fine jewelry items, please contact one of our boutiques to speak with one of our sales professionals..

Can I buy a half pair of earrings to replace one I lost?

If the earrings were sold as a pair, we are unable to break a pair to sell just one earring. We will gladly assist you to find new earrings to restyle your current piece. .

I have a vintage Birks piece and I would like more details about it, what should I do?

We are so delighted to be a part of your family’s history. Please note we are currently not able to offer vintage product information via email. If you are seeking an evaluation, please visit a local appraiser. Please note, that at this time, Maison Birks is not acquiring vintage jewelry or home ware pieces.

I have a very old Maison Birks timepiece, can you repair it?

All Birks branded timepieces should be sent to our head office Central Watchmaking Division. Birks branded timepieces 20 years and older may not be able to be serviced due to lack of parts. The Central Watchmaking Division will be happy to examine your timepiece to determine if it is serviceable. To initiate this process, bring your Birks branded timepiece in a boutique or email [email protected]

I have a Birks branded timepiece, how can I participate in the Free Lifetime Battery replacement program?

To participate in our Birks Free Lifetime Battery replacement, you will need to bring your watch to one of our boutiques. If you are unable to visit a boutique, please email [email protected] and we will gladly provide you with shipping instructions..

Does Birks offer appraisal services?

Please visit one of our Birks store locations. Our qualified appraisers will evaluate your jewelry and contact you with more information..

What items can be brought in for appraisals?

Birks is currently accepting Birks branded Fine Jewelry items for appraisals..

BIRKS FLEXITI CARD & GIFT CERTIFICATES

How can I apply for a Birks credit card?

In store or online.
To find a store location, please visit: link
To apply online, please visit: (insert URL) If you already have a Flexiticard, no need to apply again, we accept them at all locations.

Have questions about your Birks account?

Please call Birks Credit Customer Service: 1-855-873-7373 (Option 2), and we would be pleased to assist you. 

Have questions about your Birks FlexitiCard account?

Please call Flexiti Customer Service: 1-877-259-3745 or visit https://flexiti.com/.

What financing options are available at Maison Birks?

Birks offers a variety of financing plans up to 40 months interest free and 60 month with low interest. Please click (please insert url) or visit any of our locations to find out more about the Birks credit card and financing options. .

Why should I finance my purchase?

Financing allows you to buy now and pay later. At Birks, the application is quick and simple, making it more convenient than ever to finance your purchase. Birks offers a variety of financing plans up to 40 months interest free and 60 month with low interest. In addition, Birks credit card reward program offers complimentary jewelry cleaning, a gift certificate during the month of your birthday, 1% annual purchase rebate as well as invitation to our special events and offers as well as much more. Restrictions may apply, please visit stores for more details.

How do I make payments towards my Birks credit card?

For cards starting with 6374:

Online Banking:

(Preferred) Simply add Flexiti (Flexiti Financial) as a payee in your own online banking bill payment system.

 

Cheques via mail:

Mail a cheque to the address below – make sure you include your account number on the cheque to avoid delays.

Flexiti Financial Attention: Account Services –

Payment Processing P.O. Box 340,

Orangeville, ON,

L9W 2Z7

 

In-Store Payments:

Make a payment using Debit or Cash at any Maison Birks location in Canada - make sure you have your account number ready before coming to the store.

 

Don’t forget to register your account! To view your account details, register your account at my.flexiti.com. There, you can view your statements, your account balance, when your payments are due and any details around your promotional plan, including your interest rate. Have questions about your Birks FlexitiCard account? Call Flexiti Customer Service: 1-877-259-3745 or visit https://flexiti.com/

 

For cards starting with 1090:

Online Banking:

Simply add Birks as a payee in your own online banking bill payment system. 

 

Cheques via mail Mail a cheque to the address below – make sure you include your account number on the cheque to avoid delays.

Birks Group Inc.

Attention: Credit Department P.O. Box 11728

Downtown Station Montreal,

Quebec,

H3C 6P7

 

In-Store Payments :

Make a payment using Debit, Cash or check at any Maison Birks location in Canada - make sure you have your account number ready before coming to the store. 

How do I notify Birks of a change of address?

Please contact us by emailing us at [email protected] or by phone at 1-855-873-7373 Option 2..

Where can I use my Birks Gift Certificate

Birks Gift Cards can be used at any Birks store across Canada. You can use your Gift Card to purchase all products and services offered by Birks. You cannot use a Gift Card as payment on your Birks credit card account. Birks gift cards are not currently accepted online..

GOLD EXCHANGE

What type of items do you buy during the Gold Exchange?

At this time, we buy solid Gold and solid Platinum.

I have ring mounted with 1 carat diamond, would you take it?

We do buy only metal. We would recommend if you can, to remove any mounted gemstones/diamond from the piece you want to sell.

How much do you pay for 18K per gram?

Due to the fluctuation in the precious metals market, we do not give a quote over the phone or by email. An appraiser will welcome you at Birks Store and will provide you with a competitive payout.

How do I receive compensation?

We pay cash on the spot, at the boutique.

Do you buy coin? Bullion?

We do buy only metal. We would recommend if you can, to remove any mounted gemstones/diamond from the piece you want to sell.

Do I need an appointment for the Gold Exchange?

You may either take an appointment at the store location but you may certainly may walk-in at your preference