Frequently Asked Questions

 

Online Orders & Shipping

How can I check the status of my online order?

Log into your account and click on “My Orders.” Your order will be in one of the following statuses:

Processing: Your order has been acknowledged and is awaiting processing.

On Hold: Your order is being processed by our team and if further information is required, we will reach out to you.

Awaiting Merchandise Transfer: your order requires us to transfer one or more pieces from one of our omnichannel partners. We are working to fufill your order as quickly as possible.

Complete : Your order has been shipped from our distribution center and shipping information was sent by email.

Closed: Your order has been canceled and refunded.

What is the Maison Birks Privacy Policy?

Maison Birks is committed to protecting your privacy. Maison Birks is the sole owner of all information collected at MaisonBirks.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our Privacy Policy.

Does Birks offer a gift wrapping service?

All online purchases are wrapped in our signature Birks Blue Box® with ribbon. For online orders, please be sure to specify by email to [email protected] if a gift bag is also required.

Does Birks offer engraving services?

We offer engraving services on select Birks pieces. When placing an order online, eligible items will have a box where you will have a chance to input engraving instructions during the order. For more information, simply bring the article you would like engraved to any of our Maison Birks stores.

What engraving fonts and characters does Maison Birks offer?

Some Birks items have the option to engrave a personalized message of your choice. Engraving fonts that are available are Amazone BT and Beaufort Pro, and it is possible to engrave any character on a standard keyboard.

Where can I ship branded items?

Branded items can only be shipped within Canada at this time.


Returns & Exchanges

I need to make a return, how should I proceed?

Please view our Return and Exchange Policy.

How can I find the nearest Maison Birks store?

Maison Birks has 26 store locations across Canada. You can also use the store locator to find Birks products that are available in other luxury jewellery retailers across North America. Click here to find a store near you.

How long do I have to return a regular priced item?

For all purchases made online at MaisonBirks.com, Maison Birks will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. The merchandise must be recieved by mail or in a store location. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original packaging and warranty materials. Sales items are final sale and are not eligible for exchange or return.

Can I return a sale item?

Sales items are final sale and are not eligible for exchange or return.


Care & Repair

Does Maison Birks offer jewellery and watch repair services?

Maison Birks offers a complete range of repair services on selected Birks jewellery and timepieces including battery replacement, pearl and bead re-stringing, ring sizing, etc. For more information, simply bring the article to be repaired to any of our Maison Birks stores.

How can I best care for my Birks fine jewellery pieces?

Every Maison Birks piece is beautifully crafted and requires careful attention when cleaning. Jewellery with stones should be reviewed and cleaned by a professional twice a year. Items should never be submurged in water including swimming pools or oceans. Pearls should be protected from hairspray, perfume, and lotion. For more specific information on cleaning fine jewellery items, please contact one of our stores to speak with one of our sales professionals.

I have a vintage Birks piece and I would like more details about it, what should I do?

We are so delighted to be a part of your families history. If you are seeking an evaluation, please visit a local appraiser. Please note, that at this time, Maison Birks is not acquiring vintage jewelry or homeware pieces.

I need to restring my Maison Birks Pearls, what is my next step?

Maison Birks is committed to providing quality repair services. We are only able to work with pearl jewellery purchased at Maison Birks. Please visit a Maison Birks store for more information.

Can I buy a half pair of earrings to replace one I lost?

Maison Birks offers a selection of paired and single earrings. We are unable to break a pair to sell just one earring, but we will gladly assist you in finding a new single earring to style your current piece.


Maison Birks Gift Cards and eGift Cards

 What is a Maison Birks Gift Card/eGift Card and where can I purchase one?

Maison Birks gift cards and eGift cards are the perfect gift for everyone. Maison Birks gift cards and eGift cards allow you to choose the amount you would like to offer and the recipient can redeem it for merchandise of their choice worth an equal or lesser value. Maison Birks gift cards can be purchased in Maison Birks locations across Canada and eGift cards can be purchased at MaisonBirks.com.

What is the difference between a Maison Birks Gift Card and a Maison Birks eGift Card?

A Maison Birks gift card is a physical card purchased in a Maison Birks store. A Maison Birks eGift card is a virtual card that is purchased online at MaisonBirks.com.

If you have purchased an eGift card, the recipient will receive the eGift card details (unique card number, balance and CVV code) and the sender will be notified once the eGift card has been sent to the recipient.

Where can I redeem my Maison Birks Gift Card/eGift Card?

Maison Birks gift cards and eGift cards can be used at any Maison Birks store across Canada and/or online at MaisonBirks.com. You can use your gift card/eGift card to purchase all products and services offered by Maison Birks. You cannot use a gift card or eGift card as payment on any Maison Birks financing account.

If you have a Maison Birks gift card that was purchased prior to October 20, 2020 (a 16-digit gift card number), and you would like to use it online at MaisonBirks.com, please email us at [email protected] with a picture of your gift card. We will issue you a new 19-digit eGift card to use online.

Is it possible to issue a physical card if I have purchased an eGift card online?

Unfortunately, Maison Birks does not issue a physical card for an eGift card purchased online. Physical cards are only issued when purchasing a Maison Birks gift card in store.

What happens after I purchase an eGift card? 

After you purchase an eGift card, you will receive an order confirmation email with the recipient and sender information. Once the card has been activated, the recipient will receive the eGift card details (unique card number, balance and CVV code) and the sender will receive the eGift card activation receipt email.

How long does it take for a Maison Birks eGift Card order to process?

Once your order is accepted, it will take an estimated 1-3 business days for the recipient to receive the eGift card details.

I made a mistake when typing in the recipient's email, can I change the recipient's email?

Unfortunately, once the eGift card order has been placed, Maison Birks can no longer make any changes to the order.

Can I use my Maison Birks Gift Card purchased in store on MaisonBirks.com

Yes, a Maison Birks Gift Card purchased in store can be used online at MaisonBirks.com at checkout, provided it is 19-digits long.

If you have a Maison Birks gift card that was purchased prior to October 20, 2020 (a 16-digit gift card number), and you would like to use it online at MaisonBirks.com, please email us at [email protected] with a picture of your gift card. We will issue you a new 19-digit eGift card to use online.

CAN I use my Maison Birks eGift Card purchased online in a Maison Birks store?

Yes, a Maison Birks eGift card purchased online can be used at a Maison Birks store.

Which forms of payment are accepted to purchase a Maison Birks eGift Card? 

Maison Birks eGift cards can be purchased using a valid credit card (VISA, MasterCard, American Express or China Union Pay) or PayPal online. They can also be purchased using another Maison Birks eGift card. The Maison Birks FlexitiCard and AliPay cannot be used to purchase a Maison Birks eGift card.

 Where can I check my Maison Birks Gift Card/eGift Card balance?

You can check your balance by clicking here. As a first-time user, you will need to register your gift card and create an account. Alternatively, you may contact us at [email protected] or your preferred Maison Birks store.

Are there any fees incurred when using a Maison Birks Gift Card/eGift Card?

Maison Birks does not impose any fees or penalties associated with the use or non-use of Maison Birks Gift Cards and eGift cards.

Do Maison Birks Gift Card/eGift Card expire?

No, Maison Birks gift cards and eGift cards do not expire.

If I purchased a Maison Birks Gift Card/eGift Card, can I return it and receive a full refund? 

Maison Birks gift cards/eGift cards are non-refundable and cannot be exchanged for cash.

Can I  return an item I bought using a Maison Birks Gift Card/eGift Card?

Yes, you may return an item purchased using a Maison Birks gift card or eGIft card.

What if the recipient loses their Maison Birks Gift Card/eGift Card?

Unfortunately, Maison Birks gift cards and eGift cards cannot be replaced if lost or stolen. Maison Birks is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards.

Can I add more funds to my Maison Birks Gift Card/eGift Card?

You can add an additional amount to your Maison Birks gift card at any Maison Birks location across Canada. You will not, however, be able to add more funds to an eGift card.


Crown & Caliber Program

How is my watch valued? 

Crown & Caliber does their research. They have spent the last 5 years gathering data from Ebay, auction results, forum sales, and their own transactions to get a real-time pulse on the secondhand watch market. They do this in order to determine the fairest price for any given watch, in real-time..

How long is the process?

Each watch is a unique case. Offers are determined using current market data, historical transactions and the provided information about your watch. This data allows Crown & Caliber's team of pricing experts to be able to give you an initial offer that they will stand behind. This process takes the team up to 3 business days.

Can I trust Crown & Caliber?

Luxury watches aren't cheap. And we know that it's hard to trust a faceless internet business. If you have questions or concerns, the Crown & Caliber team is available via chat, email, or phone.
CROWN & CALIBER CUSTOMER SERVICE
1 (888) 435-1316
Phones Open:
Mon - Thurs 9am - 6pm ET
Fri 9am - 5pm ET
Sat and Sun Closed

Email: [email protected]
5500 Interstate North Parkway
Suite 100
Atlanta, GA 30328
(by appointment only, Mon - Fri 9:00am - 4:00 pm ET)

Don't like Crown & Caliber's final offer? 

If you don't like the offer that Crown & Caliber has made you, simply notify their Client Services team. They'll close your case, with no further requirements from you..

How do I get my watch to Crown & Caliber? 

When you accept Crown & Caliber's offer, they will email you a pre-paid and fully insured UPS shipping label with instructions on how to pack your watch to send to them. UPS labels are emailed to you within 1 business day after you accept the offer for your watch.

Which watch brands do you accept?

Crown & Caliber accepts the following brands for trade-in
A-C
A. Lange & Sohne
Audemars Piguet
Baume & Mercier
Bell & Ross
Blancpain
Breguet
Breitling
Bremont
BVLGARI/Bulgari
Cartier
CHANEL
Chopard
Chronoswiss
Corum
D-F
FP Journe
Franck Muller
G-I
Girard-Perregaux
Glashütte Original
Graham
Heuer
Hublot
IWC
J-L
Jaeger-LeCoultre
Jaquet Droz
Longines
Louis Vuitton
M-O
Maurice Lacroix
Montblanc
Nomos
OMEGA
P-R
Panerai
Patek Philippe
Piaget
Rolex
S-U
Speake-Marin
TAG Heuer
Tudor
Ulysse Nardin
V-X
Vacheron Constantin
Y-Z
Zenith

Who processes the watch trade-in transaction: Crown & Caliber or Maison Birks? 

Crown & Caliber processes the trade-in transaction. Maison Birks simply facilitates the program between its clients and Crown & Caliber.

If I choose the cash option, who will send me my payment? 

If you choose the cash option, Crown & Caliber will process and mail your payment directly to you.

Alternatively, who will send me my Maison Birks Gift Card if i choose this option?

If you choose the gift card option, Maison Birks will send it to you.

Where can I use my Maison Birks Gift Card? 

Maison Birks Gift Cards can be used at any Maison Birks store across Canada or online at MaisonBirks.com. You can use your Gift Card to purchase all products and services offered by Maison Birks. You cannot use a gift card as payment on your Birks credit card account. 


Brinkhaus

Does Brinkhaus offer a custom design service?

Brinkhaus designers have always been attuned to perfection and beauty, and can create jewellery that will carry a lifetime of meaning and special memories through exceptional quality and craftsmanship. Please visit the Brinkhaus store for more information.

Does Brinkhaus offer a gift-wrapping service?

Yes, complimentary gift wrapping is offered on all purchases.

Does Brinkhaus offer engraving services?

Simply bring the article to be engraved to any of our fine jewellery associates, or contact us by email at: [email protected].

Does Brinkhaus offer an appraisal service?

Brinkhaus' team of expert gemologists offer a full range of appraisal services. Simply bring the article you wish to have appraised to any of our fine jewellery associates. Our qualified appraisers will evaluate your jewellery and contact you by post or by email with all of the necessary details.

Does Brinkhaus offer financing options?

Brinkhaus offers a variety of financing options with the Brinkhaus credit card. To find out more about the Brinkhaus credit card and financing options, please click here.

Does Brinkhaus offer jewellery and watch repair services?

Brinkhaus offers a complete range of repair services on Brinkhaus jewellery and Swiss timepieces as well as ring sizing. For more information bring the article to be repaired in store. You may also contact us at [email protected] or by phone 403-269-4800

Does Brinkhaus offer a corporate gift service?

Brinkhaus is available for all of your corporate gift-giving needs.

How do I notify Brinkhaus of a change of address?

Please contact Brinkhaus with a change of address at:[email protected].


Bridal & Diamond Information

Can I buy the silver Birks Bell Box™ separately from an engagement ring?

Unfortunately, the silver Birks Bell Box™ is not sold separately from Birks diamond engagement rings.

What are the four C’s?

The four C's refer to the following characteristics:

Carat Is the measure of the diamond’s weight and influences the size of the diamond.

Clarity: Is the extent to which a diamond is free from imperfections, also referred to as inclusions.

Cut: Not to be confused with shape, the cut is what ultimately determines the brilliance of the diamond.

Colour: There are 2 types of diamonds: colorless and fancy colored. Colorless diamonds range from D (colorless) to Z (light yellow).

For more information, click here.

How much time should I budget when shopping for a diamond engagement ring?

To make your dreams into reality, Maison Birks recommends budgeting three months time to find your perfect fit.

What type of engagement rings does Maison Birks offer?

Maison Birks offers a selection of engagement rings both online and in store. Maison Birks can also customize your ring by placing a special order to help you design the ring of your dreams.

Why is there a difference between the pricing of my quote and the final price of my Birks diamond engagement ring?

When you visit our Birks Bridal Bar, we will give you a quote to place a special order for the diamond engagement ring of your dreams. Once we have placed the special order on your behalf, the hunt for the perfect diamond begins. We must work within the fluctuating diamond market to get the very best quality and sparkle.

What is the lead time for a customized diamond engagement ring?

At Maison Birks, we want to deliver only the best quality final product. This means from the moment your special order is placed to the second you slip on your engagament ring, there are many quality control procedures that the ring must go through. The current lead time for diamond engagment ring special orders is four to six weeks.

Why is there limited wedding band sizes available online?

Our wedding collection is very unique and customizable. For this reason, the items that are on online serve as a catalogue of ideas and sample of our styles. The selection is also limited to some sample sizes. Additional sizes are available upon special order, please contact us for more details.

What is the Birks Diamond Trade Up Policy?

Please click here to learn about the Birks Diamond Trade Up Policy.

What is the Birks Diamond Engagement Ring Diamond Standard?

Since 1879, Birks has set the standard across Canada for quality diamonds providing meticulous grading and certification for clarity, color and proportions according to rigid international gemological standards. Birks was also among the first to support and work with the Kimberley process insuring integrity of the supply chain. Birks sources diamonds from only the most reputable purveyors or cutters who declare on their invoices that the diamonds sold have been obtained in compliance with the Kimberley process. Birks also reserves the right to audit their diamond suppliers to ascertain compliance. In May of 1999, Birks was the initiator of a program that would provide complete tracking of Canadian diamonds and became one of the first jewelers to acquire and sell diamonds mined in Canada.
Birks is also a signatory of the Voluntary Canadian Code of Conduct for Authenticating Canadian Diamond Claims. Birks uses Canadian diamonds in the creation of its bridal jeweler and solitary diamond jeweler whenever possible, as they are guaranteed to have been extracted under strict supervision, following the laws that serve to protect the diamond workforce, the mining areas native people and environment. Birks also requires that their cutters guarantee that all purchased diamonds are natural and untreated other than polished. All Diamond Engagement rings come with a GIA certificate.

What is the Kimberley Process?

The Kimberley Process Certification Scheme is an agreement set-up to eliminate the trade in conflict diamonds. The process was created in response to a civil society campaign that exposed the way in which diamonds funded conflicts and demonstrated how governments, civil society and industry can work together on conflict prevention. Currently, 69 countries participating in the process have passed and implemented national laws establishing import and export controls designed to prevent the trade of conflict diamonds.The KPCS requires that each signatory country must certify all rough diamond export as conflict-free and must allow rough diamond import only from other participating countries also certified as conflict-free. The KPCS must accompany all official shipments of rough diamonds to and from participating countries. Named after the city where the agreement was signed, the Kimberley Process Certification Scheme (KPCS) was signed on April 30th, 2003

How do I know if my Birks Diamonds are conflict-free?

Birks only purchases diamonds from the most reputable purveyors or cutters who declare on their invoices that the diamonds sold have been obtained in compliance with the Kimberley process. Birks is the number one destination for Canadian Diamonds. Birks favours the use of Canadian diamonds in the creation of its bridal jewellery and solitary diamond jewellery as they are guaranteed to have been extracted under strict supervision, compliant with the laws that have been developed to protect the diamond workforce, the mining areas native people and environment. Diamonds mined in Canada can be traced from the mine of origin all the way to the Birks blue box and are guaranteed conflict-free. Birks is proud to have been among the first to acquire and make available diamonds mined in Canada. These beautiful diamonds are tracked by Birks from the rough crystal to the finished gem, assuring the pedigree and provenance of each. Reflecting the unsurpassed skill of the cutters who crafted them, each Canadian diamond is laser-engraved with the name “Birks”, a maple leaf and a unique Birks Diamond Card Number. Discover more here

I want to buy a Birks diamond ring, what is my next step?

Congratulations! We are so happy to be a part of your journey. You can view a selection of diamond engagement online or book an appointment with a Birks Bridal Expert at your nearest Maison Birks store.


Birks Financing

What payments methods does Maison Birks accept?

For online purchases, we currently accept Mastercard, Visa, American Express, AliPay, UnionPay, Paypal, and Flexiti.

Have questions about your Birks FlexitiCard account?

Call Flexiti Customer Service: 1-877-259-3745, click here or visit Flexiti.com.

How can I apply for a Birks Flexiti card?

In store or online. To find a store location, please visit our store locator.
To apply online, please click here.
If you already have a Flexiti card, no need to apply again, we accept Flexiti at all store locations.

Have questions about your Birks account?

Call our Payment Operations team: 1-855-873-7373 (Dial 2).

What financing options are available at Birks?

Birks offers a variety of financing plans up to 40 months interest free and 60 month with low interest. Please click here or visit any of our locations to find out more about the Birks credit card and financing options.

Why should I finance my purchase?

Financing allows you to buy now and pay later. At Maison Birks, the application is quick and simple, making it more convenient than ever to finance your purchase. Maison Birks offers a variety of financing plans up to 40 months interest free and 60 month with low interest. In addition, Birks credit card reward program offers complimentary jewellery cleaning, a gift certificate during the month of your birthday, 1% annual purchase rebate as well as invitation to our special events and offers and many more. Restriction may apply, please visit one of our stores for more details.

How do I make payments towards my Birks credit card?

For cards starting with 6374:

Online Banking: Simply add Flexiti (Flexiti Financial) as a payee in your own online banking bill payment system.

Cheques via mail:  Please send a cheque to the address below – make sure you include your account number on the cheque to avoid delays.

Flexiti Financial Attention:

Account Services – Payment Processing P.O. Box 340,

Orangeville, ON, L9W 2Z7

In store payments:  Make a payment using Debit or Cash at any Maison Birks location in Canada. Ensure you have your account number ready before coming to the store. Don’t forget to register your account.

To view your account details, register your account at my.flexiti.com. There, you can view your statements, your account balance, when your payments are due and any details around your promotional plan, including your interest rate.

 

 For cards starting with 1090:

Online Banking: Simply add Birks as a payee in your own online banking bill payment system. 

Cheques via mail:  Please send a cheque to the address below – make sure you include your account number on the cheque to avoid delays.

Birks Group Inc. Attention:

Credit Department P.O. Box 11728

Downtown Station Montreal,

Quebec, H3C 6P7

In store payments: Make a payment using Debit, Cash or check at any Maison Birks location in Canada. Ensure you have your account number ready before coming to the store. 

How do I notify Birks of a change of address?

Please contact us at [email protected] or by phone at 1-855-873-7373 (Dial 2).


Sell Your Gold with Trust

What do you buy?

We buy Gold & Platinum only.

How much do you pay for 18K per gram?

We do not give a quote over the phone or by email. For information on how to sell your gold, please click here.

How do you pay?

For information on how to sell your gold, please click here.

I have ring mounted with a diamond or stone, will you take it?

We only buy metal. We would recommend, if you can do it, to remove any mounted gemstones/diamond from the piece you want to sell.

Do I need an appointment?

Please click here to view our calendar of in-store events or to send us an online request.

Holiday Frequently Asked Questions

When do I have to order to ensure I get my order before December 24?

Please ensure that your order is placed with us on or before December 15th 2019 within Canada in order to get your item before December 24 2019.
Note: Due to high volume of orders, there may be additional delays during sales period.
International shipping: delivery speed and fees vary. Please note that there may be an additional delay for orders that require a merchandise transfer from one of our stores. Please allow an additional 5-7 business days for engraved items to be shipped. Special order requests may take longer to process.

Orders must pass verification and shipped to a single address. Items must be available and not be special order or have engraving. Birks is not responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes,etc. Orders will be shipped by Fedex and require signature. Please allow up to fourteen (14) business days for shipments to remote locations. Birks do not ship to P.O. boxes. Special orders, engravings and orders that needs merchandise transfers are not within the delivery guarantee. .

How can I check the status of my online order?

Log into your account and click on “My Orders.” Your order will be in one of the following statuses:
Processing: Your order has been acknowledged and is awaiting processing.
On Hold: Your order is being processed by our team and if further information is required, we will reach out to you.
Merchandise transfer: your order requires us to transfer one or more pieces from one of our omni-channel partners. We are working to fulfill your order as quickly as possible.
Complete: Your order has been shipped from our distribution center and shipping information was sent by email. 
Closed: Your order has been canceled and refunded.

What is the return policy for items purchased on maisonbirks.com?

For all purchases made online at maisonbirks.com, Birks will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. The merchandise must be recieved by mail or in a boutique location. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original watch box and warranty materials.

How does my Birks gift come wrapped?

All Birks purchases are wrapped in our signature Birks Blue Box with ribbon. November 15th 2019 to December 26th 2019, blue bag(s) and tissue paper will be automatically included with any order of fine jewelry and/or timepiece

How will my order be shipped to me or my recipient?

During the holiday period of November 15th 2019 to December 26 2019, all orders will be shipped priority post. We will ensure the fastest method is chosen, with signature required upon delivery.

I have a vintage Birks piece and I would like more details about it, what should I do?

We are so delighted to be a part of your families history. If you are seeking an evaluation, please visit a local appraiser. Please note, that at this time, Maison Birks is not acquiring vintage jewelry or home ware pieces.