RETURN OR EXCHANGES
If, within 90 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond engagement ring, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt.
Solitaire Diamond Jewellery
If, within 30 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond solitaire jewellery, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt.
Exclusions
The Birks Diamond Guarantee does not apply to custom designs or to items
(a) that have been subject to misuse, neglect, abuse, improper storage or accident, whether intentional or unintentional;
(b) that have not been properly maintained; or
(c) that have been altered, modified or serviced by any person other than Birks Group Inc.
LOSS
If a diamond in your Birks-branded diamond engagement ring is lost from its original mounting within five years of purchase, and the loss is a result of a manufacturing defect, your diamond will be replaced free of charge.
SIZING
Should your Birks-branded diamond engagement ring require resizing within five years from the date of purchase, Maison Birks will offer a one-time complimentary resizing.
