THE BIRKS DIAMOND GUARANTEE
At Maison Birks, we want to be the first name you think of when it comes to diamond quality, service and reliability. We pride ourselves on decades of savoir-faire in selecting the perfect diamond for any occasion. Meticulous attention to detail and unerring passion for quality and design have made us Canada’s fine jewelry leader. Uncompromising quality and courteous service is our commitment to you.
If a diamond in your Birks-branded diamond engagement ring is lost from its original mounting within five years of purchase, and the loss is a result of a manufacturing defect, your diamond will be replaced free of charge.
Should you wish to upgrade your Birks-branded diamond engagement ring or solitaire diamond jewellery,
Maison Birks will credit the original retail purchase price of your jewellery towards the purchase of another Birks-branded diamond engagement ring or solitaire diamond jewellery (with a retail value that is at least 50% more than the original piece you are trading in). This offer is subject to the condition of the diamond at the time of the trade-up. If you change your mind and wish to reverse the transaction within 30-days of when the trade-up was accepted, we will return your original purchase to you.
Should your Birks-branded diamond engagement ring require resizing within five years from the date of purchase, Maison Birks will offer a one-time complimentary resizing.
If your Birks-branded diamond engagement ring requires repair or maintenance within 5 years from the date of purchase the work will be done free of charge.
RETURN OR EXCHANGE
Birks Diamond Engagement Rings
If, within 90 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond engagement ring, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt.
Solitaire Diamond Jewellery
If, within 30 days from the date of purchase, you are not completely satisfied with your Birks-branded diamond solitaire jewellery, Maison Birks will allow you to benefit from an exchange or a refund upon presentation of the sales receipt.
The Birks Diamond Guarantee does not apply to custom designs or to items (a) that have been subject to misuse, neglect, abuse, improper storage or accident, whether intentional or unintentional; (b) that have not been properly maintained;
or (c) that have been altered, modified or serviced by any person other than Birks Group Inc.